Younited is a leading Paris-headquartered instant credit provider, offering a range of solutions for retailers, banks, and fintech.
Founded: 2009 | Customers: 1 Million
Identity Verification, Data Capture Automation, Document Verification
YOUNITED AT A GLANCE
50%
faster
processing time
20%
fewer
bank document errors
30%
fewer
identity document errors
Instant credit provider • France, EUROPE
Younited swapped its manual-heavy customer KYC and onboarding process with IDnow’s automated identity verification solution to dramatically reduce customer onboarding time by 50%, with valid documents approved instantly.
The automated identity verification process has significantly reduced the workload of agents, enabling them to work more productively and effectively to remedy issues. In fact, since implementing IDnow’s automated solution, there have been 20% fewer bank document errors and 30% fewer identity document errors.
By providing real-time feedback on the validity of documents, Younited has also improved the customer experience.
Challenges.
As Younited prides itself on speed of transactions and simplicity of use, the challenge as it continued to scale was to ensure the online process remained as intuitive, friction-free and streamlined as possible, especially for its customers, who, with an average age of 50-years-old, were not as proficient with online tools as other demographics.
Younited initially performed the Know Your Customer (KYC) process manually, with a team of dedicated operators, but soon ran into issues regarding document submission. Often, they would be uploaded blurred, out of focus, illegible, or expired.
As customer service operators would need to contact the customer to fix the problem, errors would result in delays and often prevent Younited from fulfilling its promise of a 24-hour turnaround on customer applications.
With the increasing threat of identity theft, alongside other types of fraud, Younited recognized the urgency and importance of implementing a rigorous and robust KYC strategy.
Why IDnow.
Younited selected IDnow for multiple reasons:
Extensive document coverage:
Support for a broad range of documents, enabling customer onboarding across multiple countries.
Automatic fraud attempt detection:
Proven expertise in detecting document and identity fraud to enhance the reliability of KYC.
Simplified integration and implementation:
Modular and customizable approach, simplifying technical integration into existing workflows.
Rapid deployment:
Go-live achieved within three months.
Controlled costs:
An economic model tailored to your needs / an advantageous total project cost, aligned with operational objectives.
Proven solution for financial services in Europe:
IDnow supports numerous financial institutions with secure and scalable solutions.
“In the future, we would like to rely on IDnow to help us make customer onboarding 100% automated and remove any manual steps from the process.”
Arnaud Collin, Head of Product, Younited
Want to view more case studies…
…or Document Verification solutions…