MGP — the mutual insurance fund for France’s security forces — has always placed its members at the heart of its mission. In 2020, under the PACTE law, MGP became the first “mutuelle à mission” (purpose-driven mutual) in France. Its purpose: “Protect those who protect.” The challenge: to offer a seamless, fully digital online subscription journey.
Members: 130 000 | Advisors and delegates: 1,500 | Employees: 450 | IDnow partner since: 2020
Electronic Signature, Automated Document Verification
MGP AT a glance
<10
seconds
document verification time
50,000+
documents verified
since 2020
11,700 Average verifications per year
Mutual insurance – Security forces • France
Since 2020, IDnow has provided MGP with an electronic signature solution and automated identity document verification, enabling a fully digital subscription journey. Over 50,000 documents have been verified since implementation, with document checks completed in under 10 seconds.
Challenges.
Insurers, like banks, must meet specific regulatory requirements. The LCB-FT directive (Anti-Money Laundering and Counter-Terrorist Financing) imposes heightened vigilance to prevent financial and legal risks. Insurers must implement rigorous procedures to verify customer identities and ensure the traceability of funds. For the launch of its online subscription journey, MGP was also seeking to fully digitise the collection and analysis of supporting documents and the signing of contracts, membership forms and SEPA mandates — freeing up its sales teams from this time-consuming task. Previously, a physical meeting was required to obtain a signature.
“Around ten years ago, we set up an online sales journey completely on our own. The objective was to collect all supporting documents in a fully digital way and then verify their authenticity.”
Nadia Hmila, Head of Studies, MGP
Why IDnow.
Competitive pricing.
Compliance with current regulations.
Support from IDnow teams.
Ease of integration.
Simplicity of use.
Document coverage.
Reliability of document analysis.
“We wanted to unify our processes with a single provider capable of managing both contract signing and document verification — which is why we turned to IDnow in 2020.”
Nadia Hmila, Head of Studies, MGP
How It Works.
1. The user receives the document online to sign.
2. The user submits an identity document (ID card, passport, residence permit…), which is automatically verified for authenticity.
3. The user receives a validation code by SMS.
4. The user signs the document. An electronic seal guarantees the integrity of the signed document and all collected evidence.
“The advantage of IDnow’s solutions lies in the analysis performed on identity documents. If a document submitted by the user has expired, we are immediately informed.”
Nadia Hmila, Head of Studies, MGP
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